FAQ 168: Error 457-Cannot create new transaction...entry already exists importing


Error=457: Msg=EE AccessNew Error: Cannot create new Transaction by date: Cannot create new Transaction: Cannot create new record: Entry already exists.

This error is received when attempting to import a contribution file. Please contact me to fix this error.


Try resetting the transaction pointers and try it again. Sometimes the "pointer" that tells the system what the next available transaction number/key is gets out of whack and needs to be reset. To reset the pointers, choose Utilities-Transactions-Reset C(14) Pointer and click "OK" to reset the pointers on all employees. Then you should be able to import or manually input new transactions for the employee.