FAQ 89: 401a4--Error "Cannot create scratch file"

Problem: I was printing the 401(a)(4) report this morning when my computer rebooted itself. The report printed fine at that time. When I went back into the plan (after resetting the plan), I am now getting a "cannot create scratch file" error when trying to print the same report. Please let me know what I need to do.

Solution: This usually happens because the file is locked. The scratch files are deleted and recreated each time the test is run. This error indicates that it cannot be deleted because it is "locked". To fix it, delete the file yourself. It is stored on your network in the NDM/SCRATCH directory. There will be several files with similar names, but different numbers, as the numbers are assigned by the workstation. If Windows does not allow you to delete the file because it believes it is locked, reboot your computer and try again.