FAQ 365: Error 401 Adding a new employee

Problem: One of my co-workers is having trouble loading a new employee to ASC. We have tried manual entry and loading a file but neither are working. When doing a manual entry of a new employee the following message is being displayed. "Error=401:Msg=Cannot create new Employee: Cannot Create new Record: I/O error" I have tried it on my own ASC and I have no problem.

Solution: This error happens rarely when the system employee indexing gets "off" on a particular case. The fix is to make a Standard Copy (not Quick Copy) of the plan. To do this: - Create a new plan - Choose "File" and "Copy Plan" - Choose "Standard Copy" as the Copy Option - Click on the "Setup" button and choose the plan to copy from - Click on the "OK" button to make the copy Then you should be able to add employees without a problem.