FAQ 758: Importer--Running the John Hancock import

Problem: How do I download from John Hancock and what file should be downloaded?

Solution: To get the John Hancock import for ASC, do the following: 1.Login to John Hancock 2.Click "TPA report view" then "TPA e-download" 3.Click "view history files" 4.Enter the contract number 5.Download the file needed The file is in a text file format. Download from our website the Powerpoint presentation for Importer which explains in great detail how to use the import routines.