; FAQ 2199: Log on Error - Access to Account Temporarily Denied

FAQ 2199: Log on Error - Access to Account Temporarily Denied

Problem:

One of our clients is trying to access the Gemini Web Portal but is receiving the following error message.. Log on ID 101-xx-xxxx access to account temporarily denied.


Solution:

For the specific plan, go to the PLANSPEC screen and go to General-Daily Valuation-DAILYVRU and make sure the VRU Code is set to “1 - VRU Files” and Gemini Code to “Y - Yes”


If by any chance it is a DB plan, go to the PLANSPEC screen and go to General-Definitions-GEMINIID

Carlos Carrero, QKA®
DC Support Specialist